Runs after the visitor is gone
The review only starts once the conversation ends, so the visitor never waits on it. If the review fails for any reason, the conversation itself is unaffected and can be retried.
Default reviewer out of the box
Every conversation comes back with a summary, outcome, sentiment, a 0–100 goal score, key points, next steps, knowledge gaps, and tags — with zero setup.
Custom reviewer when you need it
Write your own reviewer in plain English, define the exact fields you want extracted, and let it write to AI Forms or run connected-app actions after the chat ends.
Webhook dispatch
Summaries, scores, tags, and record writes can be dispatched to your webhook endpoint or CRM so downstream systems stay in sync without polling.
Voice included
Voice calls are transcribed as they happen, so a call is reviewed exactly the same way a chat is — same fields, same reviewer, same follow-ups.
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