Frequently Asked Questions - Embage

Q: How do I embed Embage onto my existing website?

You copy and paste a single ` ` embed tag into your website's ` ` or ` `. The embed supports both text chat and browser speech-to-speech voice out of the box, with full customization for light/dark themes, accent colors, and position.

Question 1

What is Embage, in plain language?

Accepted Answer

Embage puts a real, helpful agent on your website and channels (WhatsApp, Telegram, and Email). Visitors can type or speak out loud in the browser. The agent answers from your verified documents, executes subagents (Shopify, CRM), saves structured lead rows to AI Forms/Datastore, and triggers live human handoff when needed. Post-conversation, an automated intelligence subagent scores the transcript and syncs next steps.

Question 2

Which communication channels does Embage support?

Accepted Answer

Embage supports Website Chat & Browser Voice widgets, WhatsApp Business accounts, Telegram bots, and inbound Email parsing. All channels connect to the same central knowledgebase, subagents, and Datastore — so your data and business logic are never siloed across tools.

Question 3

What are Subagents and how do they work during a call or chat?

Accepted Answer

Behind the main orchestrator agent sits a team of focused subagents. When a visitor asks about stock, order status, or contracts, the agent delegates to dedicated subagents (e.g. Shopify Inventory check, Knowledgebase vector retrieval, or AI Forms intake). These execute in milliseconds and return structured facts without losing conversational flow.

Question 4

How do AI Forms and the Datastore work?

Accepted Answer

Instead of sending visitors to external typeforms or copy-pasting chat transcripts into spreadsheets, AI Forms dynamically extract structured fields (such as email, budget, seat count, and ticket severity) directly from dialogue turns. Data is stored in your private Datastore table with strict type inference, real-time WebSocket sync, and API/webhook export.

Question 5

How does live Human Handoff work?

Accepted Answer

When a conversation requires human judgment or a customer asks for a person, Embage triggers an instant dashboard alert with full conversation context and Datastore records. A team member can join with one click, and the AI agent automatically steps back until returned.

Question 6

How does Embage handle data security and tenant isolation?

Accepted Answer

Your organization’s data is strictly isolated using database-per-tenant architecture. Knowledgebase vectors, Datastore records, customer conversations, and tool credentials never cross tenant boundaries, and all API keys and secrets are encrypted with AES-256-GCM.

Question 7

Is there a free trial and how does pricing work?

Accepted Answer

Yes. Every plan includes a 7-day free trial with zero credit card required to get started. Chat is metered via AI credits (or bring your own OpenRouter API key to skip credit charges entirely). Voice sessions are priced transparently per session with generous monthly minutes included.

Question 8

How do I embed Embage onto my existing website?

Accepted Answer

You copy and paste a single `

Question 9

Do I need a phone number or SIP trunk for voice agents?

Accepted Answer

No. Embage voice agents run directly inside the browser using WebRTC speech-to-speech streams. Visitors speak into their microphone and hear natural spoken audio back with mid-sentence interruption handling. There is no phone number, Twilio trunk, or telecom hardware needed.

Question 10

Which 3rd-party SaaS integrations are supported?

Accepted Answer

Embage connects natively with Shopify, Google Calendar, Gmail, HubSpot, and custom webhooks. Agents can check live inventory, look up tracking numbers, schedule meetings with automated calendar invites, and draft email follow-ups.

Question 11

What happens after a conversation ends?

Accepted Answer

Once a visitor leaves or ends the session, an automated post-conversation workflow subagent evaluates the transcript. It computes a CSAT/quality score, extracts high-level summaries and tags, flags unresolved customer questions, and auto-dispatches webhook receipts to your external CRM or email.

Question 12

Can I bring my own LLM API key (BYOK)?

Accepted Answer

Yes! You can paste your OpenRouter API key directly in your agent builder settings. When BYOK is enabled, conversation chat inference runs on your account and consumes zero Embage AI credits.

Question 13

Can visitors interrupt the AI voice agent mid-sentence?

Accepted Answer

Yes. If a visitor speaks while the agent is talking, audio output halts immediately and the agent pivots its attention to what the visitor just said, keeping natural conversational rhythm.

Question 14

Can multiple team members manage agents and view the live dashboard?

Accepted Answer

Yes. Embage features built-in multi-tenant organization workspaces with role-based access control (Admin, Member, Operator). Teammates can monitor live chats simultaneously, accept handoffs, and manage knowledgebase sources.

Frequently asked questions.