Visitors stop waiting
Questions get answered at 2am. Bookings happen while someone is still on the page. Your team wakes up to work already started.
24/7
on your website
Talk. Act. Analyse.
Every visitor conversation — talked through, acted on, and analysed.
Put a helpful agent on your site. It talks with visitors, acts in your tools, and a post-conversation subagent analyses what happened after they leave. Chat or voice. No engineering project.
Talk to an agentTalk
Chat or voice, right on your website
Act
Saves leads, updates apps, calls helpers
Analyse
A subagent scores and summarises after they leave
We’re early, and a few things may still be rough. If something breaks, we’re sorry — tell us and we’ll fix it quickly. 7-day free trial on every plan. No credit card. What you try today helps us decide what to build next.
Why this matters
Most companies throw the conversation away.
Support is slow. Leads get typed in by hand. After a chat ends, nobody writes it up. Embage turns that missed work into answers, records, and a next step — while the visitor is still there.
Nothing falls through
Leads, tickets, and bookings are written down during the conversation — not typed in later, and not lost in a chat window.
100%
of talks become a record
Leaders can see the truth
Every conversation ends with a summary, a score, and the next step. You finally know what people asked — and what they didn’t get.
Clear
follow-up, not a transcript dump
How it works
Four steps. Then visitors can talk to you.
- 01
Build
Describe what the agent should do. Add your knowledge, your tone, and the jobs it may take on. No code.
- 02
Connect
Point it at your documents, the records you want saved, and the apps your team already uses.
- 03
Put it on the site
Paste one snippet. Visitors can type or talk. It lives on your website — not a separate phone system.
- 04
Review
Open an inbox of conversations. Read the summary, the score, and the next step. Improve what it missed.
See it once
A short walkthrough. No jargon.
Watch someone build an agent, give it their knowledge, and put it on a website. If you can fill in a form, you can do this.
Everyday work
The questions your team answers every day.
Pick a situation. This is what the agent does on its own — answers, checks, books, and writes it down for your team.
Chat
Online store assistant
Answers product questions from your own product guide, checks what is actually in stock, explains your returns policy, and applies a welcome discount.
What this means for you
- Shoppers get answers at 2am without waiting
- No more repeat questions about stock and returns
- Discounts applied while they are still interested
Store assistant
On your website
Visitor 10:14 AM
Hey! Is the TrailPack 28L Backpack in Desert Tan waterproof for heavy rain, and is it in stock?
Checked your product guide
10:14 AMFound the waterproof rating and fabric details for TrailPack 28L
Checked live stock
10:14 AMTrailPack 28L Desert Tan — 14 left, ships from Denver
Store assistant 10:14 AM
Yes! The TrailPack 28L in Desert Tan is built with ripstop nylon rated to 15,000mm with storm-sealed zips. We have 14 left at $119, ready to ship from our Denver warehouse.
TrailPack 28L — Desert Tan
Ripstop nylon · 15,000mm waterproof
Price $119.00
Shipping Free 2-day
Colour Desert Tan
Reserved in cart
Visitor 10:15 AM
If it doesn't fit my torso size, what's your return policy? Can I exchange it?
Checked your returns policy
10:15 AM30-day money-back guarantee with free return labels
Store assistant 10:15 AM
We offer free 30-day exchanges with prepaid return labels, so you can swap sizes in one click. Would you like me to apply our 10% welcome discount to your order?
Visitor 10:15 AM
Yes please, apply the discount!
Applied discount
10:15 AMWELCOME10 applied — new total $107.10
Store assistant 10:15 AM
All done! Your 10% welcome discount is applied. Total is now $107.10 with free shipping.
What it actually does
Answering is the easy part. The work after “hello” is the point.
The agent looks things up, saves the details, updates your apps, and follows up once the conversation is over — so your team isn’t copy-pasting at the end of the day.
One conversation. A small team behind it.
Your visitor talks to one agent. Behind it, focused helpers search documents, save records, or act in your apps — so answers stay fast and on topic.
One agent, many helpers
Answers from your own content
Add your documents, PDFs, help pages, or website links. Your agent answers from what you actually published — not from guesswork.
No made-up answers
Your knowledge, ready to answer
What you added
Pages from your website
12 pages added
Product manuals and PDFs
4 documents added
Help articles and FAQs
28 articles added
Answers from your files
Finds the right passageUpload PDFs, docs, and page URLs. When someone asks a question, the agent pulls the matching section and answers from your content.
Someone asked: "What is your refund window for damaged goods?" — answered from your
returns policy.
Every conversation becomes a record
Turn chats into leads, tickets, bookings, and feedback your team can work from. Choose the details you want captured — no spreadsheets, no copy-paste.
AI Forms
Choose what gets captured
Filled in as you chat
New lead form
4 detailsEmail address
How you reach them
Interest level
How promising
Budget range
What they can spend
Status
Where it stands
Records from real conversations
Filled in automatically| Interest | Budget | Status | |
|---|---|---|---|
| sarah@acme.com | High | Enterprise | Qualified |
| david@techcorp.io | Medium | Pro team | Demo booked |
No spreadsheets, no copy-paste Checked before it's saved
Works with the apps you already use
Connect Shopify, Gmail, HubSpot, Slack, and Google Calendar. Your agent can look things up, send, and update without leaving the conversation.
Your apps
Pick a tool to see what it can do
Shopify
ConnectedYour agent can use this during a conversation, without leaving the chat.
What it can do
Lookup product inventory Track order shipping status Fetch store collections
Then a subagent analyses the conversation
After they leave, an analysis subagent reads the transcript, scores it, and writes the next step. The dedicated section below shows what lands in your inbox.
Automated Pipeline
Post-Conversation Workflow Diagram
100% Autonomous Background Execution
Analyse
A subagent reads the conversation after they leave
Talk and act happen live. Analyse happens next. Assign a post-conversation analysis subagent and every chat or call ends as a scored record — not a transcript you have to reread.
Summary & score
The analysis subagent reads the full transcript and writes what happened, plus how the conversation went.
Tags & next steps
It fills tags, action items, knowledge gaps, and any custom fields you define for the team.
Follow-up, not a dump
Then it can save a lead or ticket, or trigger a follow-up in the apps you already connected.
Chat or voice
They can talk. Out loud. In the browser.
Not a phone bot. A voice on your website — it answers from your knowledge, does the next step mid-call, and speaks back. No phone line to buy.
Live voice session
Speaking with your website agent
Mic connected
Voice is live
In the browser · no phone line
Live transcript
Visitor
Hi, I'm looking at your Pro plan for our team of forty people.
Agent
Pro covers that comfortably. Are you looking for chat support, or voice AI on the site as well?
Visitor
Both! Can you log a demo request for next Tuesday?
AI Forms Sub-Agent logged demo request row
First-class voice agents
Interrupt mid-sentence
Sub-agent actions mid-call
One embed, voice or chat
After the conversation
You get a record. Not a wall of transcript.
When the chat or call ends, Embage writes the score, the tags, the next steps, and anything you asked it to capture — then can save a lead or send the follow-up.
Conversation ends
The visitor closes the chat or hangs up the call.
A reviewer reads it
A dedicated reviewer goes through the entire transcript, start to finish.
Fields get filled
Score, tags, action items, knowledge gaps — plus any custom fields you define.
Actions can run
Save a lead or ticket, or trigger a follow-up in your connected apps.
What you get back
Keep what matters — then do something with it
Built-in fields like score, tags, action items, and knowledge gaps keep every conversation comparable. Add your own fields when you need more. Then let the reviewer write to an AI Form or call your connected apps.
- Score, tags, action items, knowledge gaps
- Custom fields you define for your business
- Save leads, tickets, and feedback to an AI Form
- Trigger follow-ups in connected apps
Conversation record
Pro plan enquiry · 40 seats
Summary
Visitor is evaluating the Pro plan for a 40-person team and wants both chat and voice on their site. Asked for a walkthrough this week and left an email.
Sentiment
Positive
Goal met
82
Next steps
- Send the 40-seat Pro quote to Priya High
- Book the walkthrough for Thursday Medium
Could not answer
"Do you offer annual invoicing?"
pricingvoicedemo-requestteam-plan
Actions taken
- Lead saved to AI Form
- Follow-up drafted in connected email
Custom fields
Start with summary, score, tags, action items, and knowledge gaps — or add your own fields that match how your team works.
Write to your AI Form
After the conversation, create or update leads, tickets, feedback, and bookings automatically.
Act in connected apps
Draft email follow-ups, notify a channel, or sync a CRM record — using the same tools your agent already has.
Talk to an agent
Ask something a real visitor would ask.
Pick a question. Watch the agent look things up, write the record, and answer in plain language — the same way it would on your site.
Build your ownSite assistant
Live on your website
Hi — are you open Saturday, and can I book a 30-minute slot?
Checked opening hours
Saturday 10:00–16:00
Looked at the calendar
Two 30-minute slots left
Yes, Saturday 10 to 4. I can hold 11:00 or 2:30. Which works — and shall I take your name and email so we confirm it?
Everything in one place
One desk for the whole conversation.
No separate tools for the chatbot, the knowledge, the records, and the reporting. It’s all here — so nothing gets lost between them.
Agent builder
Set up an agent in a few guided steps — what it's for, how it speaks, what it knows, and what it's allowed to do.
- Support, feedback, and lead presets
- Your own tone and wording
- Draft, active, or paused
Knowledge base
Give your agent the content it should answer from — typed articles, uploaded files, or pages from your website.
- PDFs, text, and markdown
- Import straight from a URL
- Edit and reorder any time
AI Forms
Decide what each conversation should capture. Your agent fills it in and the records land in a table you can browse.
- Ticket, CRM, feedback, and event templates
- Fields you choose yourself
- Browse and manage records
Helpers
Add focused helpers your agent can call mid-conversation to look something up, save a record, or run an app action.
- Ready-made starting points
- Test before going live
- Used only when needed
Outcomes
Every conversation lands in one inbox with the transcript, a summary, sentiment, a score, and the follow-up actions.
- Filter by status or agent
- Summary, score, and next steps
- Full history and audit trail
Connections
Link the tools your team already runs on, so a conversation can update the systems you actually work in.
- Gmail, Calendar, Slack, Shopify
- HubSpot, Salesforce, Zendesk, Stripe
- Ask for one that's missing
Chat & voice widget
One embed puts your agent on your site — as text, as a real voice conversation, or both together.
- Match your brand colours
- Write the visitor-facing wording
- Choose where it sits on the page
Your dashboard
See how it's going at a glance — conversations handled, how many went well, time spent, and what people keep asking about.
- Conversations and success rate
- Talk time and ratings
- Common topics raised
Team & plan
Invite your team with the right level of access, and keep an eye on usage and billing in one place.
- Member, admin, and owner roles
- Usage against your plan
- Data retention controls
Your existing tools
It works with the stack you already run.
Draft a Gmail follow-up. Look up a Shopify product. Save a HubSpot lead. Notify the team. The conversation doesn’t stop at “I don’t know.”
Gmail
Shopify
HubSpot
Salesforce
Mailchimp
Slack
Notion
Google Calendar
Intercom
Jira
Stripe
Zendesk
And many more — over 1,000 apps you can connect
Request an IntegrationYour key
Bring your own OpenRouter key
Use Embage credits, or skip them. Paste your key and chat runs on your account — so a busy week of conversations does not burn through plan credits.
- No Embage AI credits on BYOK chat
- Pick a different model per agent or helper
- Voice, searches, and writes still follow the plan
Skip credits on chat
Connect once. Chat on your key.
01
Paste your OpenRouter key
Add it in the agent builder. OpenRouter is the BYOK provider today.
02
Chat bills to your key
Those sessions skip Embage AI credits. You pay the model provider directly.
03
Plan limits still apply
Knowledge searches, AI Form writes, and integration calls follow your plan.
What’s coming
We’re not done. Here’s what we’re building next.
You can use Embage today for chat, voice, knowledge, records, and the apps you already run. These are the next steps — told plainly, so you know where we’re headed.
Coming next
More ways people can reach you
Today the agent lives on your website. Next, it will meet people where they already write — email and messaging — so a question doesn’t die if they leave the page.
On the roadmap
Forms inside the conversation
Instead of sending someone to a page, the agent will collect details in the chat itself — a booking, a return, a signup — then save the record for you.
On the roadmap
Hand off to a person
When a visitor needs a human, the agent will pass the full story — not a cold transfer. Your team picks up with context, not a blank ticket.
7-day free trial · no credit card
Try it this week. Tell us what broke.
We’re still early. You may hit a rough edge — we’re sorry when you do, and we fix it quickly. Start a 7-day trial on any plan, put an agent on a page, and tell us what you needed that wasn’t there.
From the journal
Notes on building website agents
Plain-language guides on voice, knowledge, records, and pricing — written for people who run the business, not only the stack.
AI Agent Builder Aug 1, 2026
How to Build a Custom AI Customer Support Agent in Embage: Step-by-Step Guide
A complete walkthrough on creating a customer support AI receptionist: building knowledge bases, AI Forms, sub-agents, integrations, and database isolation.
Read article
Gmail Aug 1, 2026
Gmail AI Agent Workflows for Website Support and Sales: Full Setup Guide
How Embage agents use a one-click Gmail connection, specialized helpers, and after-chat workflows to search, draft, and send follow-ups automatically.
Read article
Features Aug 1, 2026
Build & Deploy Custom Voice & Chat AI Agents in 30 Seconds: Inside Embage's No-Code Engine
Discover how Embage enables non-technical teams to configure, customize, and deploy secure AI voice and chat receptionists in 30 seconds.
Read article
Pricing
Pay for what you use. Not a flat fee for every chat.
A two-line question shouldn’t cost the same as a twenty-minute call. Chat uses credits — or your own key. Voice is priced by session, with minutes included. Every plan includes a 7-day free trial.
7-day free trial on every plan
Chat: credits, or your own key
Voice: priced per session
Free
BYO key
$0 /forever
7-day free trial included
For testing a first website AI agent with your own model key.
7-day free trial on this plan
Chat with your own OpenRouter key (no AI credits)
50 knowledgebase searches/mo
30 AI Form writes/mo
20 integration calls/mo
Website chat embed
Starter
200 AI credits
$9.99 /month
7 days free, then $9.99/month
For small businesses adding support, leads, and feedback to a site.
7-day free trial on this plan
200 AI credits/mo (chat-based)
Or bring your OpenRouter key — no AI credits
Voice priced per session (1,000 mins)
500 knowledgebase searches/mo
1,000 AI Form writes/mo
200 integration calls/mo
Most chosen
Pro
800 AI credits
$49 /month
7 days free, then $49/month
For growing teams using Embage as a daily AI receptionist.
7-day free trial on this plan
800 AI credits/mo (chat-based)
Or bring your OpenRouter key — no AI credits
Voice priced per session (10,000 mins)
5,000 knowledgebase searches/mo
10,000 AI Form writes/mo
2,000 integration calls/mo
MAX
2,000 AI credits
$199 /month
7 days free, then $199/month
For high-volume support, sales, and voice-to-voice operations.
7-day free trial on this plan
2,000 AI credits/mo (chat-based)
Or bring your OpenRouter key — no AI credits
Voice priced per session (40,000 mins)
50,000 knowledgebase searches/mo
100,000 AI Form writes/mo
20,000 integration calls/mo
What this replaces
A two-message FAQ shouldn’t cost the same as a twenty-minute call. Chat is billed in credits (or your own key). Voice is billed per session, with minutes included. Need a hand picking a plan? Write to us.
Talk to usBilling, plainly
Flat session fees vs Embage credits
Tiny FAQ chat
2 messages: What are your hours?
Typical flat fee
A flat session fee overcharges tiny 2-message chats.
Embage
Priced by AI credits: only minimal credits used, no flat chat fee.
Full support workflow
20 messages + KB search + ticket write + Gmail follow-up
Typical flat fee
Flat pricing hides real work and forces high blended averages.
Embage
Transparent credits: uses AI credits for chat + metered action caps.
Questions people actually ask
Straight answers before you try it.
For operators, owners, and anyone who doesn’t want a glossary first.
Embage puts a helpful agent on your website. Visitors can type or talk. It answers from your knowledge, saves leads and tickets, and can act in the tools you already use. After the conversation, an analysis subagent scores it and writes the next step — so you talk, act, and analyse in one loop.
Get in touch
Want a hand putting an agent on your site?
Write to us. We’ll talk through chat, voice, records, or rolling this out for a team — without a pitch deck first.
We reply within a day
Every note gets an answer.