Visitors stop waiting
Questions get answered at 2am. Bookings happen while someone is still on the page. Your team wakes up to work already started.
24/7
on your website
Multi-Channel AI Agents • Web, WhatsApp, Telegram, Email
Website agents that talk, act, and analyse.
Deploy conversational AI that answers from your docs, runs subagent helpers mid-conversation, saves structured records, and alerts your team for live human handoff.
Architecture & Flow • How Embage Works
Stage 01 Where conversations start
1. Multi-Channel Touchpoints
One agent deployed across web, messaging, and email. No separate silos.
Web Widget
Interactive chat & browser voice
Browser Voice
Real-time speech with interruption
Telegram
Instant messaging bot
Official business account
Inbound mailbox parsing
Stage 02 Answers, acts, and collaborates
2. The Embage Orchestrator
Behind the conversation sits an active engine that searches, calls helpers, and stores structured records.
Knowledge Base
Direct answers from your PDFs, links & docs
Subagents & Tools
Live helpers for Shopify, CRM, APIs
AI Forms & Datastore
Captures qualified rows & custom fields
Live Human Handoff
Instant dashboard alert & live team join
Stage 03 Nothing gets thrown away
3. Post-Conversation Outcomes
After the visitor leaves, a post-conversation subagent scores the transcript and executes automated workflows.
Automated Scoring
Sentiment & resolution evaluation
CRM & Email Sync
Updates HubSpot, Zendesk, or Gmail
Audit & Analysis
Executive summary & identified gaps
Private per-organization databases • Isolated Turk & DO memory
Subagents Mid-Call Live Human Handoff
We’re early, and a few things may still be rough. If something breaks, we’re sorry — tell us and we’ll fix it quickly. 7-day free trial on every plan. No credit card. What you try today helps us decide what to build next.
Why this matters
Most companies throw the conversation away.
Support is slow. Leads get typed in by hand. After a chat ends, nobody writes it up. Embage turns that missed work into answers, records, and a next step — while the visitor is still there.
Nothing falls through
Leads, tickets, and bookings are written down during the conversation — not typed in later, and not lost in a chat window.
100%
of talks become a record
Leaders can see the truth
Every conversation ends with a summary, a score, and the next step. You finally know what people asked — and what they didn’t get.
Clear
follow-up, not a transcript dump
How it works
Four steps. Then visitors can talk to you.
- 01
Build
Describe what the agent should do. Add your knowledge, your tone, and the jobs it may take on. No code.
- 02
Connect
Point it at your documents, the records you want saved, and the apps your team already uses.
- 03
Put it on the site
Paste one snippet. Visitors can type or talk. It lives on your website — not a separate phone system.
- 04
Review
Open an inbox of conversations. Read the summary, the score, and the next step. Improve what it missed.
See it once
A short walkthrough. No jargon.
Watch someone build an agent, give it their knowledge, and put it on a website. If you can fill in a form, you can do this.
Multi-channel in action
Every conversation — answered, acted on, and recorded.
Explore how Embage agents operate in production: subagents retrieve facts from knowledgebases, execute 3rd-party tools (Shopify, CRM), create Datastore records, and trigger live human handoff.
Shopify & Web Widget
Online store & Shopify helper
Answers product questions from uploaded product guides, checks real-time inventory via Shopify subagents, verifies return policies, and captures leads in AI Forms.
What this delivers in production
- Instant answers to stock & specs without staff intervention
- Shopify order lookups & inventory checks mid-conversation
- Discounts and customer intake records automatically saved
Send a prompt to test animation:
Shopify Store Agent
ChatOnline • Subagents & Datastore Connected
Handoff ready End
KNOWLEDGEBASE LOOKUP
Searched 'Product_Catalog_2026.pdf' — Ripstop nylon rated to 15,000mm storm-sealed
SUBAGENT CALL • SHOPIFY INVENTORY
Queried Shopify API: 14 units remaining in Denver warehouse
3RD-PARTY INTEGRATION • SHOPIFY ORDERS
Order #84920 in transit with Express Courier, tracking #TRK-8821
AI FORMS / DATASTORE RECORD
Saved row in 'customer_inquiries' table with discount and tracking metadata
What it actually does
Answering is the easy part. The work after “hello” is the point.
The agent looks things up, saves the details, updates your apps, and follows up once the conversation is over — so your team isn’t copy-pasting at the end of the day.
One conversation. A small team behind it.
Your visitor talks to one agent. Behind it, focused helpers search documents, save records, or act in your apps — so answers stay fast and on topic.
Explore subagents One agent, many helpers Working behind the chat
Subagents auto-coordinated by Main Agent
FACT RETRIEVAL
Knowledge Base Search
Searches uploaded PDFs, catalogs & documentation for exact facts.
Found: Ripstop nylon rated to 15,000mm in Product_Guide.pdf
STRUCTURED INTAKE
AI Forms & Datastore
Records visitor details, leads, and custom answers into your database.
Saved row: Alex • 40 seats • demo requested
Main Agent
Orchestrator Delegates & Synthesizes
TOOL EXECUTION
3rd-Party Integrations
Checks real-time Shopify inventory, order tracking, and drafts Gmail follow-ups.
Shopify API: 14 units in stock • Free 2-day shipping
REAL-TIME ESCALATION
Live Human Handoff
Alerts dashboard operators instantly with full context when a person is needed.
Sarah (Lead) notified via WebSocket • AI paused
Each helper executes in parallel and returns structured output to the main conversation. Zero lag • Sub-second response
Answers from your own content
Add your documents, PDFs, help pages, or website links. Your agent answers from what you actually published — not from guesswork.
Explore knowledgebase No made-up answers
Your knowledge, ready to answer
What you added
Pages from your website
12 pages added
Product manuals and PDFs
4 documents added
Help articles and FAQs
28 articles added
Answers from your files
Finds the right passageUpload PDFs, docs, and page URLs. When someone asks a question, the agent pulls the matching section and answers from your content.
Someone asked: "What is your refund window for damaged goods?" — answered from your
returns policy.
Every conversation becomes a record
Turn chats into leads, tickets, bookings, and feedback your team can work from. Choose the details you want captured — no spreadsheets, no copy-paste.
Explore AI FormsDatastore & AI Forms
App DatabaseStructured records captured live across Web, WhatsApp, Telegram & Email
table: enterprise_leads Active Subagent
Enterprise Lead Intake
Auto-captured when visitors inquire about team pricing, SLA, or custom volume.
Field Schema (5 columns)
company_name string
work_email email
team_seats number
budget_tier select
lead_status status
Validation: strict Auto-type inference
Live Records 48 rows logged
WebSocket Live Sync
| ID / Time | Channel | company_name | work_email | team_seats | Status |
|---|---|---|---|---|---|
| #1042 2 mins ago | Acme Logistics Corp | alex@acme.corp | 40 seats | Demo Scheduled | |
| #1041 18 mins ago | Web Widget | Vertex Analytics | marcus@vertex.ai | 120 seats | Handoff to Sarah |
| #1040 42 mins ago | Telegram | Nordic Retail Hub | elena@nordic.se | 25 seats | Verified |
No spreadsheets or manual entry • Saved instantly mid-turn API & Webhook accessible
Talk to customers on Web, WhatsApp, Telegram & Email
Deploy the same agent across your website, WhatsApp Business account, Telegram bots, and inbound email forwarding. One central brain with zero duplicate knowledge maintenance.
Explore multi-channel supportNever trap customers in an AI loop
When high-value sales questions or complex edge cases arise, Embage alerts your dashboard in real time. Operators join with one click, and the AI steps back gracefully.
Explore live human handoffWorks with the apps you already use
Connect Shopify, Gmail, HubSpot, and Google Calendar. Your agent can look things up, send, and update without leaving the conversation.
Explore integrations Your apps
Pick a tool to see what it can do
Shopify
ConnectedYour agent can use this during a conversation, without leaving the chat.
What it can do
Lookup product inventory Track order shipping status Fetch store collections
Then a subagent analyses the conversation
After they leave, an analysis subagent reads the transcript, scores it, and writes the next step. The dedicated section below shows what lands in your inbox.
Explore conversation intelligence Automated Pipeline
Post-Conversation Workflow Diagram
100% Autonomous Background Execution
Analyse
A subagent reads the conversation after they leave
Talk and act happen live. Analyse happens next. Assign a post-conversation analysis subagent and every chat or call ends as a scored record — not a transcript you have to reread.
Summary & score
The analysis subagent reads the full transcript and writes what happened, plus how the conversation went.
Tags & next steps
It fills tags, action items, knowledge gaps, and any custom fields you define for the team.
Follow-up, not a dump
Then it can save a lead or ticket, or trigger a follow-up in the apps you already connected.
Chat or voice
They can talk. Out loud. In the browser.
Not a phone bot. A voice on your website — it answers from your knowledge, does the next step mid-call, and speaks back. No phone line to buy.
Embage Voice Agent
Connected • Low-latency WebRTC stream
01:24 Speaking
1. Listening 2. Thinking 3. Subagent 4. Speaking
Zero phone line required
Direct browser speech-to-speech with natural interruptions
Live speech transcript
Visitor
Hi, I'm looking at your Pro plan for our team of forty people.
Agent
Pro covers that comfortably. Are you looking for chat support, or voice AI on the site as well?
Visitor
Both! Can you log a demo request for next Tuesday?
AI Forms Subagent logged demo request row into Datastore mid-call
First-class voice agents
Interrupt mid-sentence
Sub-agent actions mid-call
One embed, voice or chat
After the conversation
You get a record. Not a wall of transcript.
When the chat or call ends, Embage writes the score, the tags, the next steps, and anything you asked it to capture — then can save a lead or send the follow-up.
Conversation ends
The visitor closes the chat or hangs up the call.
A reviewer reads it
A dedicated reviewer goes through the entire transcript, start to finish.
Fields get filled
Score, tags, action items, knowledge gaps — plus any custom fields you define.
Actions can run
Save a lead or ticket, or trigger a follow-up in your connected apps.
What you get back
Keep what matters — then do something with it
Built-in fields like score, tags, action items, and knowledge gaps keep every conversation comparable. Add your own fields when you need more. Then let the reviewer write to an AI Form or call your connected apps.
- Score, tags, action items, knowledge gaps
- Custom fields you define for your business
- Save leads, tickets, and feedback to an AI Form
- Trigger follow-ups in connected apps
Conversation record
Pro plan enquiry · 40 seats
Summary
Visitor is evaluating the Pro plan for a 40-person team and wants both chat and voice on their site. Asked for a walkthrough this week and left an email.
Sentiment
Positive
Goal met
82
Next steps
- Send the 40-seat Pro quote to Priya High
- Book the walkthrough for Thursday Medium
Could not answer
"Do you offer annual invoicing?"
pricingvoicedemo-requestteam-plan
Actions taken
- Lead saved to AI Form
- Follow-up drafted in connected email
Custom fields
Start with summary, score, tags, action items, and knowledge gaps — or add your own fields that match how your team works.
Write to your AI Form
After the conversation, create or update leads, tickets, feedback, and bookings automatically.
Act in connected apps
Draft email follow-ups, notify a channel, or sync a CRM record — using the same tools your agent already has.
Interactive Widget Replica
Try the widget. Chat, voice, and human handoff.
Switch between Website Widget, Telegram, WhatsApp, and Email. Experience real subagent lookups, knowledge retrieval, datastore logging, and live teammate takeover.
Embage Support & Sales Agent
Web WidgetOnline • Subagents & Integrations active
Handoff ready
EndYou
Hi! Can you check your returns policy, and do you support custom SLA agreements?
Knowledge Base Retrieval Looked up "Company Policy & Enterprise SLA v2.pdf" (Confidence: 98%)
AI Agent
Yes! We offer a 30-day free returns guarantee on all orders. Custom enterprise SLA agreements (with 99.9% uptime and dedicated 15-minute response times) are available for teams with 15+ members.
You
Can you check my Shopify order status for #84920?
Subagent Call • 3rd-Party Integration (Shopify) Queried Shopify API: Order #84920 (Alpine Trek Pack) • Shipped with Tracking #TRK-8821
AI Agent
Order #84920 was dispatched this morning via Express Shipping. Expected arrival is tomorrow by 4:00 PM.
You
We need 40 enterprise seats. Can someone contact alex@acme.corp to discuss pricing?
AI Forms / Datastore Insertion Saved row in
enterprise_leads: Email: alex@acme.corp • Seats: 40 • High PriorityHuman Handoff Triggered • Live Notification Sent to Dashboard
Sarah (Support Lead) has joined this conversation. AI paused for operator.
Sarah (Team Lead)
HUMAN OPERATORHi Alex! I just saw the lead record logged in our Datastore for 40 seats. I'm here to answer any custom contract questions or set up a demo call right now!
Post-Conversation Workflow Subagent
Score: 9.6 / 10Summary: Customer inquired about returns & SLA, queried Shopify order #84920, and submitted enterprise intake. Human handoff successfully connected to Sarah.
#shopify-order #enterprise-40-seats #human-handoff-resolved Auto-sent Gmail confirmation
Type a message or question…
Your operations control
One desk for conversations, records, and team handoff.
Everything your agents handle is surfaced clearly in your dashboard — multi-channel inboxes, live handoff alerts, structured datastore tables, and post-conversation analytics.
Embage Workspace • Acme Production
Dashboard Live Handoff (1 waiting) AI Forms & Datastore Channels (4)
Live Handoff Alert: Alex Walker requested enterprise assistance on WhatsApp • Operator Sarah joined
+24% this week
1,428
Conversations
Customer sessions handled
+3.1% vs avg
96.2%
Success Rate
Resolved or handoff assisted
All synced
4 Online
Active Channels
Web, WhatsApp, Telegram, Email
Zero missed
14 Handled
Live Handoffs
Avg operator pickup: 18s
Multi-Channel Operations & Intelligence
Monitor live visitor streams, structured records, and autonomous subagent calls in real time.
Alex Walker Operator Joined • WhatsApp
Queried order #84920 and requested enterprise 40-seat contract walkthrough.
AI Form lead logged • CRM synced • 2m ago
Score: 9.6 / 10 Inspect
Sophia Chen AI Resolved • Telegram
Questions on 30-day exchange policy and custom warranty terms.
KB answers cited from docs • 14m ago
Score: 9.8 / 10 Inspect
Marcus Vance AI Resolved • Web Widget
Voice conversation regarding API rate limits and Webhook event delivery.
Voice transcript logged • 32m ago
Score: 9.2 / 10 Inspect
Liam Miller Drafted Email • Email
Inbound quote inquiry for international shipping and VAT invoices.
Follow-up drafted in Gmail • 1h ago
Score: 9.0 / 10 Inspect
Everything in one place
One desk for the whole conversation.
No separate tools for the chatbot, the knowledge, the records, and the reporting. It’s all here — so nothing gets lost between them.
Agent builder
Set up an agent in a few guided steps — what it's for, how it speaks, what it knows, and what it's allowed to do.
- Support, feedback, and lead presets
- Your own tone and wording
- Draft, active, or paused
Knowledge base
Give your agent the content it should answer from — typed articles, uploaded files, or pages from your website.
- PDFs, text, and markdown
- Import straight from a URL
- Edit and reorder any time
AI Forms
Decide what each conversation should capture. Your agent fills it in and the records land in a table you can browse.
- Ticket, CRM, feedback, and event templates
- Fields you choose yourself
- Browse and manage records
Helpers
Add focused helpers your agent can call mid-conversation to look something up, save a record, or run an app action.
- Ready-made starting points
- Test before going live
- Used only when needed
Outcomes
Every conversation lands in one inbox with the transcript, a summary, sentiment, a score, and the follow-up actions.
- Filter by status or agent
- Summary, score, and next steps
- Full history and audit trail
Connections
Link the tools your team already runs on, so a conversation can update the systems you actually work in.
- Gmail, Calendar, Slack, Shopify
- HubSpot, Salesforce, Zendesk, Stripe
- Ask for one that's missing
Chat & voice widget
One embed puts your agent on your site — as text, as a real voice conversation, or both together.
- Match your brand colours
- Write the visitor-facing wording
- Choose where it sits on the page
Your dashboard
See how it's going at a glance — conversations handled, how many went well, time spent, and what people keep asking about.
- Conversations and success rate
- Talk time and ratings
- Common topics raised
Team & plan
Invite your team with the right level of access, and keep an eye on usage and billing in one place.
- Member, admin, and owner roles
- Usage against your plan
- Data retention controls
Your existing tools
It works with the stack you already run.
Draft a Gmail follow-up. Look up a Shopify product. Save a HubSpot lead. Notify the team. The conversation doesn’t stop at “I don’t know.”
Gmail
Shopify
HubSpot
Salesforce
Mailchimp
Slack
Notion
Google Calendar
Intercom
Jira
Stripe
Zendesk
And many more — over 1,000 apps you can connect
Your key
Bring your own OpenRouter key
Use Embage credits, or skip them. Paste your key and chat runs on your account — so a busy week of conversations does not burn through plan credits.
- No Embage AI credits on BYOK chat
- Pick a different model per agent or helper
- Voice, searches, and writes still follow the plan
Skip credits on chat
Connect once. Chat on your key.
01
Paste your OpenRouter key
Add it in the agent builder. OpenRouter is the BYOK provider today.
02
Chat bills to your key
Those sessions skip Embage AI credits. You pay the model provider directly.
03
Plan limits still apply
Knowledge searches, AI Form writes, and integration calls follow your plan.
What’s coming
We’re not done. Here’s what we’re building next.
You can use Embage today for chat, voice, knowledge, records, and the apps you already run. These are the next steps — told plainly, so you know where we’re headed.
Coming next
More ways people can reach you
Today the agent lives on your website. Next, it will meet people where they already write — email and messaging — so a question doesn’t die if they leave the page.
On the roadmap
Forms inside the conversation
Instead of sending someone to a page, the agent will collect details in the chat itself — a booking, a return, a signup — then save the record for you.
On the roadmap
Hand off to a person
When a visitor needs a human, the agent will pass the full story — not a cold transfer. Your team picks up with context, not a blank ticket.
7-day free trial · no credit card
Try it this week. Tell us what broke.
We’re still early. You may hit a rough edge — we’re sorry when you do, and we fix it quickly. Start a 7-day trial on any plan, put an agent on a page, and tell us what you needed that wasn’t there.
From the journal
Notes on building website agents
Plain-language guides on voice, knowledge, records, and pricing — written for people who run the business, not only the stack.
AI Agent Builder Aug 1, 2026
How to Build a Custom AI Customer Support Agent in Embage: Step-by-Step Guide
A complete walkthrough on creating a customer support AI receptionist: building knowledge bases, AI Forms, sub-agents, integrations, and database isolation.
Read article
Gmail Aug 1, 2026
Gmail AI Agent Workflows for Website Support and Sales: Full Setup Guide
How Embage agents use a one-click Gmail connection, specialized helpers, and after-chat workflows to search, draft, and send follow-ups automatically.
Read article
Features Aug 1, 2026
Build & Deploy Custom Voice & Chat AI Agents in 30 Seconds: Inside Embage's No-Code Engine
Discover how Embage enables non-technical teams to configure, customize, and deploy secure AI voice and chat receptionists in 30 seconds.
Read article
Pricing
Pay for what you use. Not a flat fee for every chat.
A two-line question shouldn’t cost the same as a twenty-minute call. Chat uses credits — or your own key. Voice is priced by session, with minutes included. Every plan includes a 7-day free trial.
7-day free trial on every plan
Chat: credits, or your own key
Voice: priced per session
Free
BYO key
$0 /forever
7-day free trial included
For testing a first website AI agent with your own model key.
7-day free trial on this plan
Chat with your own OpenRouter key (no AI credits)
50 knowledgebase searches/mo
30 AI Form writes/mo
20 integration calls/mo
Website chat embed
Starter
200 AI credits
$9.99 /month
7 days free, then $9.99/month
For small businesses adding support, leads, and feedback to a site.
7-day free trial on this plan
200 AI credits/mo (chat-based)
Or bring your OpenRouter key — no AI credits
Voice priced per session (1,000 mins)
500 knowledgebase searches/mo
1,000 AI Form writes/mo
200 integration calls/mo
Most chosen
Pro
800 AI credits
$49 /month
7 days free, then $49/month
For growing teams using Embage as a daily AI receptionist.
7-day free trial on this plan
800 AI credits/mo (chat-based)
Or bring your OpenRouter key — no AI credits
Voice priced per session (10,000 mins)
5,000 knowledgebase searches/mo
10,000 AI Form writes/mo
2,000 integration calls/mo
MAX
2,000 AI credits
$199 /month
7 days free, then $199/month
For high-volume support, sales, and voice-to-voice operations.
7-day free trial on this plan
2,000 AI credits/mo (chat-based)
Or bring your OpenRouter key — no AI credits
Voice priced per session (40,000 mins)
50,000 knowledgebase searches/mo
100,000 AI Form writes/mo
20,000 integration calls/mo
What this replaces
A two-message FAQ shouldn’t cost the same as a twenty-minute call. Chat is billed in credits (or your own key). Voice is billed per session, with minutes included. Need a hand picking a plan? Write to us.
Talk to usBilling, plainly
Flat session fees vs Embage credits
Tiny FAQ chat
2 messages: What are your hours?
Typical flat fee
A flat session fee overcharges tiny 2-message chats.
Embage
Priced by AI credits: only minimal credits used, no flat chat fee.
Full support workflow
20 messages + KB search + ticket write + Gmail follow-up
Typical flat fee
Flat pricing hides real work and forces high blended averages.
Embage
Transparent credits: uses AI credits for chat + metered action caps.
Questions people actually ask
Straight answers before you try it.
Essential answers to get you started with multi-channel AI agents, voice, and subagents.
Embage puts a real, helpful agent on your website and channels (WhatsApp, Telegram, and Email). Visitors can type or speak out loud in the browser. The agent answers from your verified documents, executes subagents (Shopify, CRM), saves structured lead rows to AI Forms/Datastore, and triggers live human handoff when needed. Post-conversation, an automated intelligence subagent scores the transcript and syncs next steps.
View all frequently asked questions
Have more questions? Browse comprehensive answers across channels, security, subagents, and billing.
Get in touch
Want a hand putting an agent on your site?
Write to us. We’ll talk through chat, voice, records, or rolling this out for a team — without a pitch deck first.
We reply within a day
Every note gets an answer.