01
Visitor speaks
One click, allow the mic, and they start talking. No typing, no phone number, no app to install.
How it works
What happens in a single spoken turn
- 02
Agent listens
Their words appear on screen as they talk, and the agent knows when they've finished their turn, so there's no button to press.
- 03
Agent acts
Mid-call it can ask a sub-agent to search your knowledge, check a connected app, or save a record, and the visitor sees what it's working on.
- 04
Agent answers
It speaks the answer back out loud, and the visitor can cut in whenever they want to change direction.
Capabilities
A voice agent that can actually do things
Talking is the easy part. The value is in what the agent can reach while the visitor is still on the call.
Answers from your knowledge
Voice uses the same knowledge-backed sub-agents as your chat agent, so typed and spoken questions get answers from one set of content.
Saves what it learns
Names, emails, and phone numbers are saved the moment they're said, and sub-agents can write leads, tickets, or feedback into your datastore mid-call.
Runs your connected tools
The same sub-agents and app integrations your chat agent uses are available on a call, so it can look up an order without the visitor waiting on a callback.
Keeps a live transcript
The visitor sees the conversation written out as it happens, and the full transcript is saved to your records when the call ends.
Handles interruptions
If a visitor talks over the agent, it stops immediately and listens instead of finishing its sentence. That's what makes it feel like a conversation.
Hands over cleanly
When a caller asks for a person, the agent flags the call for your team and keeps helping until someone joins with the full transcript.
In practice
Where speaking beats typing
Voice isn't always the right answer. These are the moments where it clearly is.
Reception and front desk
Visitors arriving on your site with a simple question get an answer spoken back instead of hunting through a help centre.
Hands and eyes are busy
On a shop floor, in a vehicle, or mid-task, speaking is the only practical way to ask a question.
Accessibility
Not everyone can comfortably type a long question. Voice removes that barrier without a separate experience to maintain.
Messy, layered questions
Some problems are far faster to explain out loud than to write down. Voice gets to the real question in one turn.
FAQ
Questions
Do I need a phone number or a call provider?
No. The voice agent runs in the browser tab, added to your site with a voice embed or shared as a link. There is no phone line to buy, no dial-in number, and nothing for the visitor to install.
Can a visitor interrupt the agent?
Yes. If the visitor starts speaking while the agent is talking, the agent stops and listens to what they're saying instead.
How is voice priced?
Per conversation, not per minute. Starter includes 100 voice sessions and Pro 1,000. Enterprise is scoped with you. The Free plan covers chat only. Sessions count against your plan even if you bring your own model key.
Do I have to build a second agent for voice?
No. Voice and chat are two ways of reaching the same agent. It uses the same instructions, sub-agents, and actions, so anything you improve applies to both.
What happens to the conversation afterwards?
Everything spoken is transcribed while the call is happening. When the call ends, the transcript is reviewed and turned into a structured record with a summary, outcome, sentiment, a goal score, and follow-up actions.
Can my team take over a voice call?
Yes. The AI goes quiet and whatever your teammate types is spoken to the caller, with the live transcript in front of them. One click hands the call back to the agent.
Does the visitor need to give microphone access?
Yes. The browser asks for microphone permission before a voice session starts, and the visitor has to allow it. If access is blocked, the widget tells them how to turn it back on. Embed a chat agent too if you want a typing option.
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