Website and Telegram

Multi-Channel Setup

Run one agent on your website widget and your Telegram bot, with the same knowledge and the same records.

Browse docs Multi-Channel Setup

Website chat and browser voice

The Website Embed is a lightweight script that renders a Svelte widget on any site that can take a script tag. Visitors can type or switch to a spoken call in the same widget — no separate dial-in number, no app install.

Telegram bot integration

Create a bot in Telegram's BotFather, paste the token in the Embage dashboard, and the same agent starts answering direct messages. It uses the same knowledge, sub-agents, and AI Forms as the website.

One agent, one inbox

Transcripts, outcomes, and follow-ups from every channel land in one inbox. If a visitor asks for a person, your team is pinged with the full context regardless of which channel the conversation started on.

On the roadmap

WhatsApp, Instagram, and Facebook Messenger are next on the Open Channels roadmap so your agent can meet customers wherever they already send messages.

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